Refund policy

Return and Refund Policy for Sovereign Plates 

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.

Eligibility Criteria:

  • Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.
  • Note: Personalized or customized products, including number plates and keychains, cannot be returned.

To initiate a return, please contact us at info@sovereignplate.com. Returns should be sent to the following address unless otherwise specified:
Return Address:
360 Chorley Old Road, Bolton, BL1 6AG, United Kingdom

Upon acceptance of your return, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.

For any return-related queries, reach out to us at info@sovereignplate.com or call us at 07743 714345.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and rectify it promptly.

Exceptions / Non-returnable Items

Certain items are non-returnable:

  • Personalized or customized products, including number plates and keychains.
  • Perishable goods (e.g., food, flowers, plants).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

For questions about specific items, please contact us. Note that we do not accept returns on sale items or gift cards.

Exchanges

We do not offer or accept exchanges. To ensure you receive the desired item, please return the original item (if eligible for return) and make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Processing times for your bank or credit card company may vary.

If you have not received your refund within 15 business days after approval, please contact us at info@sovereignplate.com or call us at 07743 714345.